Last Updated: [03/05/2024]

Welcome to Canistel! Our Shipping Policy outlines the terms and conditions related to the shipping of products purchased on our website. By making a purchase, you agree to the terms outlined below.

1. Order Processing:

a. Processing Time:

  • Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods:

a. Shipping Options:

  • Canistel offers standard and expedited shipping options. The available options and associated costs are presented during the checkout process.

b. Delivery Time:

  • The estimated delivery time varies based on the selected shipping method and your location. You will receive a tracking number once your order has been shipped.

3. Shipping Costs:

a. Cost Calculation:

  • Shipping costs are calculated based on the weight of your order, the selected shipping method, and the delivery address. The total shipping cost will be displayed during the checkout process.

4. Order Tracking:

a. Tracking Information:

  • Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order by logging into your Canistel account.

5. Shipping Restrictions:

a. PO Box Addresses:

  • We do not ship to PO Box addresses. Please provide a physical address for delivery.

b. Restricted Locations:

  • Canistel reserves the right to refuse shipment to certain locations. If your area is not serviceable, we will inform you and cancel the order.

6. Undeliverable Packages:

a. Failed Delivery Attempts:

  • If delivery attempts are unsuccessful, the carrier may leave a notice or attempt redelivery. Please follow the instructions provided to ensure successful delivery.

b. Return of Undeliverable Packages:

  • If a package is undeliverable and returned to us, we will contact you to arrange reshipment or issue a refund, minus shipping costs.

7. Contact Information:

If you have any questions or concerns about our Shipping Policy, please contact us at:

Canistel Customer Support Email: team@canistelindia.com  Phone:+91 22 4445 1122

Thank you for choosing Canistel. We appreciate your business and strive to provide you with a seamless and enjoyable shopping experience.